Service Privacy Policy
Last Updated: March 5, 2023
This privacy policy (“Policy”) is posted by General Research Laboratories, LLC (“we,” “us,” or “GRL”), and governs uses of GRL’s main website and services, located at https://generalresearch.com and including all individual pages or links under that domain (the “Site”). We’ve developed this Policy to describe (1) how we collect, use, transfer, and store information of individuals (“you” or “your”); (2) your choices regarding your personal information; and (3) how we ensure your privacy.
Please note that other GRL products or services may be governed by separate privacy policies. This Policy only applies to the Site, and to the data that we collect through the Site. It does not apply to any data that we collect via other websites where this Policy is not posted.
We make the Site, including this Policy, accessible to individuals with disabilities. If you are having trouble accessing the Site or this Policy, please contact us as provided below.
By using the Site or participating in GRL provided services, you consent to the terms of this Policy, and this Policy forms a binding agreement between you and GRL. If you do not agree with the terms of this Policy, do not use the Site or participate in such research or ephemeral tasks. Continued use of the Site or participation in such research constitutes your freely given, specific, and informed consent and agreement to the terms herein.
Notice to Survey Respondents
GRL is an aggregator of market research surveys in multiple marketplaces for business customers. GRL does not typically host consumer surveys which are conducted by other consumer-facing organizations. You acknowledge and agree that your participation in a survey, other market research program, or ephemeral task is completely voluntary, and that any incidental GRL use of your personal information, such as an IP address, is carried out with your consent. GRL may collect personal information directly from you when you voluntarily provide it to GRL, or GRL may obtain personal information from unrelated parties we collaborate with, including third-party panels who have obtained your consent.
You may also provide personal information to GRL by means of invitations or advertisements on third-party websites. Information provided will be used by GRL to direct respondents to third-party surveys or ephemeral tasks.
Any surveys, other market research programs, or ephemeral tasks administered by GRL clients, partners or other third parties and the data collected in connection with those surveys, other market research programs, or ephemeral tasks are not subject to this Policy. You are strongly encouraged to review and understand the privacy policies of such third parties.
By participating in any of the surveys, other market research programs, or ephemeral tasks in our marketplace, or any of our websites following any notice of a change to this Policy, you freely and specifically give us your consent to collect, use, transfer and disclose your personal information in the manner specified in the then-current Privacy Policy.
Your Personal Information
We do not sell, trade, or rent your respondent Personally Identifiable Information to others.
GRL conforms its privacy and security practices to applicable laws, codes, and regulations, including, without limitation, the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
As used in this Policy, “personal data” and “personal information” mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with a particular data subject, consumer, or household. Personal information includes information such as real names, postal addresses, email addresses, and social security numbers.
Under CCPA’s broad definition, “personal information” may also include unique identifiers, IP addresses, biometric information, internet or other network activity (such as browsing history, search history, etc.), geolocation data, audio/visual data, and even inferences which may be drawn from any of the above to create a profile about a consumer.
Collection and Use of Personal Information
GRL may collect personal information when you voluntarily provide it, or when we receive it from third parties who have secured your consent to share it, including without limitation your name, company, title, a user ID such as a phone number, email address, mailing address, or other information you provide, or an IP address. Your participation in a survey, other research, or ephemeral task is voluntary. Surveys and ephemeral tasks administered by GRL’s clients, partners or other third parties and the information collected therein are not subject to this Policy; provided, however, that if GRL collects personal information in connection with a third party’s survey or research, such personal information collection is subject to this Policy.
We use your information to operate, evaluate, and improve our business, including for such purposes as verifying your identity, developing new products and services, and analyzing our products. If you provide us, or more likely a third party, with your name and contact information, we will use this information to answer requests from you. If you participate in research, we may also collect self-reported demographic, firmographic, and other profile information, such as age, gender, education, profession, job title, political affiliation, and consumer preferences and ownership, as well as system metrics inclusive of survey status (e.g., completion of survey, length of time spent in survey). We use this information to make your survey answers more meaningful to us and our clients.
We also collect certain information automatically when you use our Site, or participate in third party surveys, including without limitation Log files, Internet Protocol (IP) address, browser type, ISP, browser language, the date and time of your request, operating system, referring/exiting pages, clickstream data, and plug-in information. We use this information to perform our service, including to perform optimal tasks to respond to survey queries; to improve the algorithms for our service; and to communicate insights to our clients.
Sharing of Personal Information
We will never share an individual’s name, email address, mailing address, phone number, or similar personally identifiable information without that person’s consent. However, we may share other information described above, such as your IP address, self-reported demographic and firmographic information, and other information provided in your survey or research answers to our clients in order to better communicate research insights to them.
We may share information about you with third parties as follows: (i) with your consent; (ii) with service providers who help deliver our services and run our business, subject to confidentiality agreements; (iii) as required by law, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; (iv) to protect you, our business, or third parties from harm, including but not limited to fraud and data security breaches; (v) in a reorganization or sale of our company or assets, subject to the acquirer accepting the commitments made in this Policy and in compliance with applicable law.
If we share your personal data with third party service providers and/or sub-processors, we will: (i) transfer such data only for limited and specified purposes; (ii) require the sub-processor to provide at least the same level of privacy protection as is required by this Policy; (iii) take reasonable and appropriate steps to ensure that the sub-processor effectively processes the personal data transferred in a manner consistent with the organization’s obligations under this Policy; (iv) require the sub-processor to notify us if it determines it can no longer meet its obligation to provide the same level of protection as is required by this Policy; and (v) upon notice, take reasonable and appropriate steps to stop and remediate unauthorized processing.
Notice to California Residents
If you are a California resident, you also have the following special rights, in addition to other rights outlined in this Policy:
Your Rights to “Know” and to Request Correction or Deletion
To the limited extent that we collect personal information, you have the right to know the categories and specific pieces of personal information we have collected about you. You have the right to know the categories of sources from which the personal information has been collected, the business or commercial purpose for collecting personal information, and the categories of third parties with whom we share personal information.
You have the right to request deletion of personal information we’ve collected or maintain.
To exercise these rights, use GRL’s Respondent Deletion API or contact us at info@generalresearch.com. We may ask you to provide additional information, such as first and last name and email in order to verify who is making the request.
Please note that any requested disclosures will only apply to the 12-month period preceding the request, and you are entitled to request disclosure regarding your personal information twice in any 12-month period.
Your Right to Non-Discrimination
You have the right not to receive discriminatory treatment by GRL in the exercise of the privacy rights conferred by the CCPA/CPRA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please understand, however, that certain exercises of your rights may render it impossible for us to render services to you.
Your Right to Use an Authorized Agent
You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided below. In order to verify you have authorized an agent we will require a signed, written authorization from you.
Verification Process
If you make a request to access, correct or delete your information, we may ask you for additional information to verify your identity. This information may include: your full name, birth date, phone number, email address, or other basic personal information about you that we already have on file. If we cannot satisfactorily verify you, we can decline your request to access, correct or delete your personal information.
Combination
We may combine information that you actively submit, and information that we obtain from third party sources, including suppliers of market research sample and data marketing platforms that may direct you to our Site.
Information Retention and Accuracy
We make efforts to ensure that personal information we receive, process, or maintain is accurate, complete, and reliable. We rely on the accuracy of the information provided directly to us but accept responsibility for the management and confidentiality of the personal information collected. In general, we keep personal information only as long as we need it to provide you the services you requested. We may also process data on behalf of third parties who have engaged us. We keep personal information processed on behalf of third parties for as long as needed to provide services to third party in question. However, we reserve the right to retain personal information for any period required by law or to comply with our legal obligations, resolve disputes, and enforce our agreements.
Protection of Personal Information
GRL uses reasonable security measures in an effort to prevent loss, misuse, and alteration of information under our control. However, we cannot guarantee the security of information on or transmitted via the Internet. We rely on various security procedures and systems to ensure the secure storage and transmission of data, including encryption and authentication technology licensed from third parties, to effect secure transmission of confidential information. Additionally, we have absolutely no control over the security of other sites you might visit, interact with, or do business with.
If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps, by posting a notice on the Site if a security and/or sending an email to you at the email address you have previously provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach, or to withdraw your consent from receiving electronic notice, you should notify us.
Choice Regarding Collection, Use & Distribution
You can choose whether your personal information is (i) disclosed to a third party or (ii) used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by the individuals. If you choose to opt out, please contact us via email at info@generalresearch.com. In such an event, you will be only able to access public areas of the Site and may be limited in the use of the Site. In certain cases, limiting the use and disclosure of your personal data may impact functionality or prevent the use of GRL products or services.
Third Party Websites and Content
This Policy applies solely to the Site and to GRL’s surveys and research, and not to any other product, service, content, surveys or research of third parties.
The Site may also contain other links to external websites, and areas where you can provide information to third parties. These are provided for your convenience only, and we do not have control over the content or privacy and security practices and policies of such third parties or third-party sites. Any personal information you provide in such areas, and on such linked pages, is provided directly to that third party and is subject to that third party’s privacy policy. Please learn about the privacy and security practices and policies of external websites and third-parties before providing them with personal information.
Contacting GRL
GRL will address all questions, complaints or requests concerning this Policy within 45 days of receipt. Please see the applicable details below:
European Economic Area (“EEA”)
GRL uses its best efforts to direct all European resident respondents to EEA-based processing and storage of personal data based on users’ IP address and other technical information. European survey respondents’ personal data is stored and processed in one of our data centers in Germany. We do not transfer such personal data of European residents outside the EU.
Please note however that information that is sent to us over the Internet may be incidentally transferred outside of the EEA to one of our local offices. If you have any concerns in relation to such transfers, you should not use the Internet as a means of communication with GRL.
Onward Transfer
If you are visiting this website from a country other than the country in which our servers are located, your communications with us will result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to such cross-border transfers.
Access and Correction
You may access your information by contacting us at the address below. You have the right to correct, amend, or delete that information where it is inaccurate, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.
We maintain processes or mechanisms to allow you to review, update, correct or delete personal information held by us. You may make changes to your account information, access, correct, or delete personal information held by GRL by contacting us at:
General Research Laboratories, LLC Attn: Privacy Policy Support 540 Mariposa Ave Mountain View, CA 94041 Email: info@generalresearch.com
To protect your privacy and security, GRL may also take reasonable steps to verify your identity before making corrections to or deleting your information. We will respond to your request for access to modify or delete your information within a reasonable timeframe.
Contact Us
GRL commits to resolve complaints about your privacy and our collection or use of your personal information. Individuals not in California with inquiries or complaints regarding this Policy should contact GRL at: info@generalresearch.com
General Research Laboratories, LLC Attn: Privacy Policy Support 540 Mariposa Ave Mountain View, CA 94041 Email: info@generalresearch.com
Changes to this Privacy Policy
We reserve the right to modify this Policy at any time. If we decide to change our Policy, we will prominently post those changes here and any other place we deem appropriate, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes, we will notify you either by way of an email or by a notice on this Site. We will use information in accordance with the Policy as it was in effect at the time information was collected.